Customer Feedback Management

Customer Feedback Management is the process companies use to collect, analyze, and respond to feedback from their customers. It helps businesses understand what customers think about their products or services, identify areas for improvement, and enhance overall satisfaction. This involves gathering comments, reviews, or suggestions through surveys, social media, or direct communication. By effectively managing feedback, companies can build stronger relationships, make better decisions, and deliver experiences that meet customer expectations. Essentially, it’s a strategic way to listen to customers and use their insights to grow and improve the business.