Customer-centric approach in service

A customer-centric approach in service means putting the needs and preferences of customers at the forefront of a business's operations. This strategy involves understanding what customers want and ensuring their experiences are positive. Businesses collect feedback, create personalized services, and prioritize customer satisfaction. By focusing on building strong relationships and addressing concerns, companies can enhance loyalty, improve service quality, and ultimately drive growth. In essence, it's about treating customers as partners and making their needs a priority in all decisions.