COPC (Customer Operations Performance Center)

COPC, or Customer Operations Performance Center, is a framework and set of standards designed to help organizations improve their customer service operations. It provides best practices for managing customer interactions, ensuring quality, efficiency, and consistency. By implementing COPC, companies can better meet customer expectations, streamline processes, and enhance overall performance. Essentially, it’s a structured way to optimize how a business handles customer support, leading to higher satisfaction and loyalty.