Consumers' Rights Directive

The Consumers' Rights Directive is a European law designed to protect shoppers when buying goods and services. It ensures consumers have clear information before purchase, a 14-day cooling-off period to change their mind on online or distance sales, and rights to a refund if products are faulty or not as described. The directive also standardizes rules across EU countries, making shopping rights consistent and transparent, and clarifies sellers’ responsibilities for delivering quality products and after-sales support. Overall, it aims to enhance consumer confidence and fair trading across Europe.