Consumer-Operated Services

Consumer-Operated Services are mental health or support programs run and managed by individuals who have personal experience with the issues they address. These services empower those with lived experience to provide peer support, often leading to more relatable and effective assistance. By involving consumers in leadership and decision-making, these programs foster recovery, build community, and reduce stigma. They serve as an important complement to traditional provider-led services, emphasizing empowerment, shared understanding, and mutual support.