Consumer-Driven Services

Consumer-Driven Services are services designed around the specific needs and preferences of the customers who use them. Instead of a one-size-fits-all approach, these services allow consumers to have control over how they access and customize their experience. For example, in healthcare, consumer-driven services might include flexible insurance options or personalized health management tools. The goal is to improve satisfaction by giving consumers more choice, flexibility, and influence over the services they receive, ensuring the offerings better align with their individual requirements and expectations.