Consumer Assessment of Healthcare Providers and Systems (CAHPS)

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) is a set of surveys that gathers patients’ opinions about their healthcare experiences. It asks about things like communication with doctors, ease of getting appointments, and overall satisfaction. The goal is to understand how well healthcare providers meet patients' needs and to identify areas for improvement. These surveys help hospitals, clinics, and insurance companies improve quality and transparency, ensuring patients receive respectful, effective, and accessible care.