Consultative Document on Online Dispute Resolution

A Consultative Document on Online Dispute Resolution (ODR) is a formal proposal that invites feedback from stakeholders about rules and methods for settling disputes through the internet. It aims to improve how conflicts—like online shopping disputes—are handled efficiently, fairly, and transparently, without needing traditional courts. The document explains potential standards, processes, and technologies for resolving issues digitally and seeks input to develop a modern, effective dispute resolution system tailored for online interactions.