Conflict Management Systems design

Conflict Management Systems (CMS) design refers to creating structured methods within an organization to handle disagreements effectively. It involves establishing clear policies, procedures, and tools—like mediation, conflict coaching, or formal grievance processes—to address disputes constructively. The goal is to resolve conflicts efficiently, prevent escalation, and foster a positive, collaborative environment. Well-designed systems promote open communication, fairness, and accountability, ensuring conflicts are managed proactively rather than ignored, supporting overall organizational health and productivity.