Configuration Items (CIs)

Configuration Items (CIs) are the essential components of an IT system or service that are managed and tracked to ensure proper operation. This includes hardware, software, network devices, documentation, and other elements that collectively deliver IT services. By keeping detailed records of each CI, organizations can understand how different parts are connected, track changes, troubleshoot issues, and manage updates efficiently. Essentially, CIs act as building blocks that help IT teams maintain stability, control, and clarity over complex technology environments.