complimentary services

Complimentary services are additional offerings provided at no extra cost to enhance a customer's experience. They are often included as a gesture of goodwill or to add value, such as free Wi-Fi at a hotel, complimentary breakfast, or a car wash with an oil change. These services aim to improve satisfaction, build loyalty, and differentiate a business from competitors. While they don't require payment, they are considered part of the overall customer service strategy to create a positive impression and encourage repeat business.