Complaints Resolution Framework

A Complaints Resolution Framework is a structured process an organization uses to address and resolve customer or stakeholder concerns effectively. It outlines clear steps for receiving, assessing, and responding to complaints, ensuring issues are handled fairly and promptly. The framework promotes transparency, accountability, and continuous improvement by tracking complaints, providing timely feedback, and preventing similar problems in the future. Its goal is to enhance trust, satisfaction, and the overall quality of service or products by actively listening to concerns and resolving them professionally.