Complaints Handling Procedures

Complaints Handling Procedures are a set of steps organizations follow to address when customers or clients are dissatisfied. They typically involve patients or clients sharing their concerns, the organization acknowledging and investigating the issue promptly, and then providing a clear response or solution. The goal is to resolve problems fairly, transparently, and efficiently, ensuring the complainant feels heard and respected. Good procedures also include recording complaints, learning from feedback, and improving services to prevent future issues. Overall, these procedures help build trust and improve the quality of the organization’s services.