complaint resolution model

A complaint resolution model is a structured process that organizations use to address and resolve concerns or complaints from customers or stakeholders. It typically involves steps like receiving the complaint, understanding the issue, investigating what happened, communicating with the complainant, and then taking appropriate actions to resolve the problem. The goal is to ensure the complainant feels heard, the issue is thoroughly addressed, and solutions are provided in a timely and respectful manner. This process helps build trust, improve services, and prevent future issues.