Clientism

Clientism is a term used to describe a situation where clients or customers have significant influence over a service provider’s decisions or behaviors. This can occur in various sectors, such as healthcare, legal services, or public administration. In clientism, the needs and demands of clients may shape the services offered, sometimes leading to conflicts with broader ethical standards or the interests of the community at large. It emphasizes the importance of client satisfaction but can also raise concerns about accountability and the potential for favoritism or inequality in service delivery.