client satisfaction surveys

Client satisfaction surveys are tools businesses use to gather feedback from their customers about their experience with the company's products or services. These surveys typically ask customers to rate their satisfaction, highlight what they liked, and identify areas for improvement. The goal is to understand how well the business is meeting customer needs and expectations, so it can make informed decisions to enhance service quality, build stronger relationships, and increase customer loyalty. Essentially, it's a way for companies to listen to their clients and ensure they are providing a positive experience.