Clara Shih

Clara Shih is a technology entrepreneur and expert in social media and customer engagement. She is best known for creating tools that help businesses connect and interact with their customers more effectively through social platforms. Shih co-founded and led Hearsay Systems, a company providing cloud-based solutions for financial services firms to manage client relationships. She also authored "The Facebook Era," exploring how social media is transforming marketing and communication. Her work focuses on harnessing social technology to improve business relationships, making her a notable figure in the intersection of social media, technology, and customer experience.