claim handling

Claim handling is the process insurance companies use to evaluate and settle requests for benefits or compensation when a policyholder reports a loss or damage. It involves reviewing the claim details, verifying coverage, assessing the extent of the damage or loss, and determining the appropriate payout. The goal is to resolve claims fairly and efficiently, ensuring the policyholder receives the support they’re entitled to, while also managing the company's exposure. Effective claim handling requires clear communication, thorough investigation, and adherence to policy terms.