Citrix GoToAssist

Citrix GoToAssist is a remote support tool that allows IT professionals and support teams to access and troubleshoot a customer's computer or device from anywhere. It enables real-time help by securely viewing and controlling the user's screen, diagnosing problems, and providing solutions without being physically present. This service improves efficiency, reduces downtime, and enhances customer service by facilitating quick, remote technical support in a secure environment.