Citizens' Charter

The Citizens' Charter is a set of promises made by government organizations to improve the quality and delivery of public services. It aims to ensure transparency, accountability, and efficiency by clearly stating the standards citizens can expect, such as timely service, fairness, and responsiveness. Essentially, it empowers citizens by setting expectations and holding agencies accountable for meeting agreed-upon service levels. The goal is to make government services more accessible, trustworthy, and customer-focused, encouraging better service delivery through clear commitments and regular monitoring.