Citizen's charter

A Citizen's Charter is a document issued by government departments or organizations that outlines the services they provide, the standards of quality and timeliness expected, and the rights of citizens to access these services. It aims to promote transparency, accountability, and better service delivery by clearly communicating what citizens can expect and how they can seek redress if standards are not met. Essentially, it's a public promise to serve citizens efficiently and effectively, encouraging trust and ensuring services are accessible, reliable, and user-friendly.