case manager

A case manager is a professional who helps individuals navigate complex systems to access the services and support they need, such as healthcare, housing, or social services. They assess clients’ needs, develop personalized plans, coordinate care providers, and monitor progress. Their goal is to ensure clients receive appropriate resources effectively and efficiently, improving their overall well-being. Case managers work in various settings, including healthcare, social work, and community organizations, acting as advocates and organizers to simplify often complicated processes and support clients in achieving their goals.