Captive Centers

Captive centers are company-owned facilities, often located in countries with cost advantages, where the parent company manages its operations directly. These centers typically handle functions like customer support, IT services, or back-office work. Operating as a dedicated extension of the company, they allow for better quality control, integration, and tailored processes. Unlike outsourcing, where work is handed to third-party providers, captive centers are owned and operated by the company itself, giving it more oversight and control over standards and data security. They help companies achieve efficiency and maximize benefits from global talent and infrastructure.