Call Recording

Call recording involves capturing and storing audio recordings of telephone conversations. It’s used for various purposes such as quality assurance, training, compliance, or recordkeeping. When a call is recorded, an electronic system records both sides of the conversation, which can be stored securely and reviewed later if needed. This process typically requires the consent of one or both parties, depending on legal regulations. Call recording helps businesses improve service, resolve disputes, or verify information, while ensuring transparent and responsible use of recorded data.