Call Queueing

Call queuing is a system used by organizations to manage multiple incoming phone calls. When all agents are busy, new callers are placed in a virtual line and remain on hold until an agent becomes available. This approach ensures that each caller is attended to in the order they arrived, preventing missed calls or chaos. Call queuing can include features like music or messages to inform callers of their wait time. Overall, it helps streamline communication, improve customer experience, and optimize the use of available agents.