Call Flow Design

Call flow design refers to planning and organizing how phone calls are handled within a communication system. It maps out the steps a call takes, from the moment someone dials a number to reaching the right person or service. This includes routing calls efficiently, providing options through menus, and ensuring a smooth experience. Proper design improves customer satisfaction, reduces wait times, and increases productivity by making sure calls are directed accurately and handled consistently. Think of it like designing a plan or pathway that guides each call to its destination seamlessly.