call center outsourcing

Call center outsourcing involves a company hiring an external firm to handle customer service or support calls instead of managing them in-house. This allows the company to focus on core operations while the outsourced team, often located elsewhere, manages inquiries, technical support, or order processing. The external provider typically offers specialized expertise, cost savings, and scalable solutions. Outsourcing can improve efficiency and customer satisfaction by providing round-the-clock service, access to trained representatives, and resources that might be costly to develop internally.