CAF (Common Assessment Framework)

The Common Assessment Framework (CAF) is a tool used by public organizations, especially in government, to evaluate and improve their performance. It provides a structured way to assess how well services are delivered, identify strengths and areas for development, and support strategic planning. Think of it as a comprehensive health check for an organization, ensuring it operates effectively, efficiently, and customer-focused. The CAF encourages self-assessment, involving staff and stakeholders, fostering continuous improvement and better service quality.