Bureau of Consumer and Governmental Affairs

The Bureau of Consumer and Governmental Affairs (BCGA) is a division within the Federal Communications Commission (FCC) that focuses on protecting consumer interests and ensuring fair practices in telecommunications. It addresses complaints and inquiries from the public regarding communication services, such as phone and internet issues. The bureau also helps educate consumers about their rights and the resources available to them. Additionally, it works to promote policies that enhance transparency and accessibility in communication services, aiming to foster a fair marketplace for all consumers.