Blueprints (Service Blueprints)

Service blueprints are detailed diagrams that map out how a service is delivered from start to finish. They illustrate the steps involved, the people and technology involved, and how customers experience each part. Essentially, they provide a clear visual of the entire service process, highlighting what happens behind the scenes and what customers see. This helps organizations identify strengths, pinpoint issues, and improve the overall service quality, ensuring a smoother experience for both staff and customers.