blueprinting

Blueprinting is a strategic planning process used to visualize and organize all the steps involved in delivering a service or product. It maps out customer interactions, employee actions, and behind-the-scenes processes to ensure a seamless experience. By creating a detailed visual document, organizations can identify strengths, gaps, or inefficiencies, making it easier to improve quality, consistency, and customer satisfaction. Essentially, blueprinting serves as a roadmap that aligns different parts of a service or process, helping teams coordinate effectively and deliver better outcomes.