Banking Standards Board

The Banking Standards Board (BSB) is an independent organization that promotes high standards within the banking industry. Its role is to encourage banks to improve their practices, culture, and customer service by gathering insights, sharing best practices, and supporting positive changes. The BSB conducts surveys and assessments to identify areas for improvement and works collaboratively with banks to ensure they operate ethically, transparently, and effectively, ultimately aiming to rebuild trust and confidence in the banking sector.