Baldrige Program

The Baldrige Program is a national initiative in the United States that helps organizations improve their performance and achieve excellence. It provides a framework—called the Baldrige Criteria—that guides organizations in leadership, strategy, customer focus, measurement, and operations. Recognized organizations can earn the Malcolm Baldrige National Quality Award, which honors those demonstrating outstanding performance. The program aims to promote continuous improvement across various sectors, including businesses, healthcare, education, and nonprofits, by sharing best practices and encouraging a culture of innovation and excellence.