Automatic Call Distributor

An Automatic Call Distributor (ACD) is a system used by organizations to efficiently manage incoming phone calls. It automatically routes each call to the most appropriate agent or department based on predefined criteria, such as the caller’s needs or agent availability. This helps ensure callers are directed quickly to the right person, improving service and reducing wait times. Think of it as an intelligent traffic controller for phone calls, streamlining communication within a business or support center.