automated voice response (AVR)

Automated Voice Response (AVR) is a technology that allows callers to interact with a company's phone system through spoken commands or keypad inputs instead of speaking directly to a person. When you call a business, AVR often greets you and guides you through a menu of options, such as checking your account balance or reaching customer support. It uses recorded messages and voice recognition to understand your choices, helping route your call efficiently without operator assistance. This system improves service speed and 24/7 availability, making it easier to access information or support quickly.