Auto Attendant

An Auto Attendant is an automated phone system that manages incoming calls without the need for a human operator. It greets callers, presents options (like "Press 1 for sales, 2 for support"), and directs each call to the appropriate department or individual based on their selection. This system ensures callers are efficiently routed, reduces wait times, and allows businesses to handle large call volumes smoothly. It operates 24/7, enhancing customer service and operational efficiency by providing immediate, organized assistance without human intervention.