attrition model

An attrition model is a tool used by businesses to predict when customers or employees might stop engaging or leave. It analyzes data like past behavior, demographics, and interactions to identify patterns indicating potential attrition. By understanding these signs, companies can proactively address issues, improve retention strategies, and make better decisions. Essentially, it helps organizations anticipate future losses so they can take steps to reduce them and maintain a stable, satisfied customer or workforce base.