ATPCONone

ATPCONone refers to a specific indicator used in contact center analytics, showing that there are no active customer contacts or interactions happening at a given moment. Essentially, it's a status report stating that the system currently has zero customer requests or calls being handled. This measure helps agents and managers understand workload levels, identify periods of inactivity, and optimize staffing and resources. In simple terms, ATPCONone means the contact center isn’t processing any customer interactions right now.