artificial intelligence (AI) in customer service

Artificial intelligence (AI) in customer service refers to the use of computer systems that can understand, respond to, and assist customers without human intervention. These systems, such as chatbots and virtual assistants, analyze customer queries, provide information, and resolve common issues efficiently. AI improves service quality by offering 24/7 support, quick responses, and personalized interactions. It learns from interactions over time to become better at addressing customer needs, helping businesses deliver faster, more consistent service while freeing up human agents to handle more complex tasks.