Amazon Web Services (AWS) SLA

Amazon Web Services (AWS) Service Level Agreements (SLAs) specify the guaranteed level of availability and performance for their cloud services. They commit to maintaining a certain percentage of uptime—typically around 99.9% or higher—for services like storage, computing, and databases. If AWS falls short of these commitments, customers may be eligible for service credits or compensation. Essentially, the SLA sets expectations for reliability, ensuring customers that AWS will provide consistent, dependable cloud infrastructure or acknowledge failures if they occur.