Altéa

Altéa is a comprehensive customer service platform used primarily by airlines and travel companies to manage reservations, ticketing, check-ins, and customer communication. It integrates various functions into a single system, allowing staff to efficiently handle passenger interactions, updates, and inquiries. By centralizing data and automating routine tasks, Altéa improves operational efficiency and passenger experience, enabling airlines to deliver consistent, personalized service across multiple channels. Essentially, it acts as the digital backbone that streamlines airline customer management from booking to post-flight support.