Akao Zoru (creator of QFD)

Akao Zoru was a Japanese engineer and quality management expert who developed the concept of Quality Function Deployment (QFD). QFD is a structured process that helps organizations translate customer requirements into specific technical specifications for product development. Essentially, Akao Zoru's work ensures that customer needs are systematically prioritized and incorporated into every stage of designing and manufacturing a product, leading to higher customer satisfaction and better quality. His approach bridges the gap between what customers want and how the product is created, making the development process more efficient and aligned with market demands.