AI (Artificial Intelligence) in Telephony

Artificial Intelligence (AI) in telephony refers to the use of smart computer systems to improve phone-based communication. It enables features like automated call routing, virtual assistants that understand and respond to customer inquiries, and speech recognition for better interaction. AI can analyze conversations in real time to provide support, gather data, or route calls efficiently. This makes customer service more efficient, accurate, and available 24/7, enhancing user experience without the need for human intervention at every step.