AI and Automation

AI (artificial intelligence) refers to computer systems designed to perform tasks that typically require human intelligence, such as understanding language, recognizing patterns, and making decisions. Automation involves using technology to perform repetitive or routine tasks automatically, often with minimal human intervention. Together, AI enables machines to adapt and improve their performance over time, while automation streamlines processes, increasing efficiency and accuracy. Both are used across industries—from customer service and healthcare to manufacturing—to enhance productivity and innovation.