AHT Benchmarking

AHT (Average Handle Time) Benchmarking is a way for organizations to measure how long it typically takes to complete a customer interaction, such as a call or chat. By comparing their AHT to industry standards or best practices, companies can identify whether their response times are efficient or need improvement. This helps ensure that customers are served promptly while also optimizing resource use. Essentially, AHT Benchmarking helps businesses evaluate their performance against peers, encouraging continuous improvement in service quality and operational efficiency.