Agent Performance

Agent performance refers to how effectively a person, such as a customer service representative or sales agent, fulfills their role. It assesses their ability to meet specific goals, like resolving customer issues, providing accurate information, or achieving sales targets. Performance is often measured through factors like communication skills, problem-solving ability, efficiency, and customer satisfaction. Regular evaluation helps identify strengths and areas for improvement, ensuring that agents contribute positively to the organization’s success and deliver quality service to customers.