Aged Care Complaints Commissioner

The Aged Care Complaints Commissioner is an independent body that helps resolve concerns or complaints about aged care services in Australia. Their role is to listen to older Australians, their families, or carers who are unhappy with the quality of care or treatment received. They investigate complaints impartially and work to ensure providers improve services or address issues. The Commissioner’s process is confidential, aiming to support aged care recipients while promoting accountability and continuous improvement in care standards.