ACD Software

ACD Software, or Automatic Call Distribution software, is a system used by call centers to efficiently manage incoming calls. It automatically routes calls to the most appropriate agent based on set criteria such as skill level, availability, or call type. This helps reduce wait times, improves customer experience, and ensures that calls are handled by the right person. ACD software often integrates with other contact center tools, providing features like call queuing, real-time monitoring, and reporting. Overall, it streamlines communication workflow, increasing efficiency and service quality within customer support operations.