311 Boston

311 Boston is a city service that provides residents and visitors with a centralized way to report non-emergency issues, ask questions, and access city services. Through phone, online, or mobile app, users can report problems such as potholes, graffiti, trash, or streetlight outages, and receive updates on their requests. It streamlines communication between the public and city departments, helping to maintain and improve city infrastructure, safety, and cleanliness efficiently. Essentially, 311 acts as a direct, accessible link to city government for everyday concerns that don't require emergency attention.